The Enforcement and Investor Protection Department (EIPD) ensures strict compliance by all market participants, issuers and individuals with the laws, rules and regulations implemented by the Commission, and take prompt and appropriate enforcement actions for violations thereof.

Specifically, the EIPD shall, among others:

Human Resources Department

The Human Resource Department is responsible for the overall direction and management of the Health and Wellness Division, Human Resources Management Division, Organizational Development Division, and Learning and Development Division, covering talent acquisition and management, capacity building, performance monitoring and management, career development, succession planning, total rewards management, employee relations, services, and welfare, and workplace communication.

The aim is to create and sustain a highly motivated workforce towards the achievement of the organization’s goals and objectives.

Health and Wellness Division

The Health and Wellness Division of the Human Resources Department provides comprehensive healthcare services to all employees and is responsible for developing and delivering programs that champion their physical, mental, and social well-being by promoting healthy lifestyles, a safe and healthy work environment, and a healthy and productive workforce, contributing to a positive, thriving, and efficient work environment.

Medical Services Unit

● Manages the daily operations and resources of the SEC Clinic.

● Provides comprehensive medical care to employees, including consultations, treatment, emergency care, and referrals.

● Develops and delivers health and wellness programs aimed at promoting holistic well-being, preventing disease, and encouraging healthy lifestyles.

● Maintains all aspects of employee medical records, ensuring confidentiality and compliance with the Data Privacy Act of 2012.

Dental Services Unit

● Provides comprehensive dental care to employees, including consultations, treatment, emergency care, and referrals.

● Promotes preventive dental healthcare by conducting dental examinations and delivering dental healthcare programs including educational initiatives on oral hygiene and its impact on overall health.

● Maintains all aspects of employee dental records, ensuring confidentiality and compliance with the Data Privacy Act of 2012.

Mental Health and Psychological Support Unit

● Provides a comprehensive suite of mental health and psychological support services, including individual and group therapy, stress management workshops, crisis intervention, consultations, treatment, emergency care, and referrals, to promote employee well-being.

● Develops and delivers programs to promote mental well-being and resilience in the workplace, fostering a supportive and inclusive environment for all employees.

● Validates psychological test results and recommends candidates’ fitness for work based on pre-employment psychological tests administered and interpreted by the Human Resources Management Division of the Human Resources Department.

● Maintains all aspects of psychological services provided, ensuring confidentiality and compliance with the Data Privacy Act of 2012.

Human Resources Management Division

The Human Resources Management Division is responsible for developing, implementing, monitoring, and evaluating policies and processes on talent acquisition, retention, and separation, total rewards, and employee relations, services that impact the company’s ability to attract, engage, and retain top HR talents aligned to the organization’s strategic people objective.

Recruitment Selection and Placement Unit (RSPU)

The RSPU is responsible for ensuring that the SEC attracts, selects, and retains a skilled and diverse workforce capable of driving the organization’s mission and strategic objectives. It operates with a forward-looking approach, focusing on the proactive identification of talent needs and the development of robust recruitment strategies to ensure a sustainable talent pool.

The core responsibilities of the RSPU are:

● Develops and implements a fair, transparent, and CSC-compliant recruitment process that proactively builds a talent pool and ensures the hiring of highly qualified candidates aligned with SEC’s culture and strategic goals.

● Collaborates with departments to develop a medium-term workforce plan, implements data-driven recruitment strategies, and designs retention initiatives to align with SEC objectives, attract top talent, and ensure employee satisfaction.

● Drives the SEC’s Best and Brightest (BnB) Recruitment Program by forging partnerships, hosting career fairs, and launching branding initiatives to attract high-potential candidates and position the SEC as an employer of choice.

● Develops and manages an internship program with mentorship and professional development initiatives to provide meaningful learning experiences and build a pipeline of future SEC talent.

● Implements and evaluates a structured onboarding program to integrate new hires effectively, fostering alignment with SEC values, strategic priorities, and organizational culture while enhancing retention and productivity.

Human Resource Information and Services Unit (HRISU)

The HRISU is responsible for ensuring the optimal performance, accuracy, and integration of the Human Resources Management Information System (HRMIS), including technical support. Additionally, the unit is also responsible for managing employee records, leave and attendance administration, and processing employee requests pertaining to their records. Specifically, the following are the functions of the unit:

● HRMIS Administration – Oversee the implementation, maintenance, and continuous improvement of the HRMIS to streamline HR operations and ensure data integrity and accuracy.

● Employee Data Management – Maintain and regularly update employee information, ensuring the accuracy and confidentiality of personal and professional data.

● Leave and Attendance Administration – Manage leave requests, track attendance, and ensure compliance with rules and regulations.

● Technical Support and Help Desk Services – Provide technical support and help desk services to HR staff and employees for seamless access and efficient use of the HRMIS.

● HR Data Reporting and Analytics – Generate reports and perform data analysis to support HR decision-making, workforce planning, and regulatory compliance.

Engagement, Benefits, and Advocacy Unit (EBAU)

The EBAU unit is responsible for fostering a positive work environment and enhancing employee satisfaction through implementation of employee engagement initiatives, separation, benefits administration, rewards and recognition programs, and advocacy initiatives to promote inclusion and diversity and implementation of the Commission’s GAD initiatives. Specifically, the following are the functions of the unit:

● Employee Engagement Programs – Develop and implement strategies to improve employee engagement, work satisfaction, morale, and retention, including organizing events, surveys, and feedback mechanisms.

● Compensation and Benefits Administration – Oversee the administration of employee benefits programs, including liaisoning with other government agencies such as GSIS, Pag-IBIG, PhilHealth, and SSS, among others and lead in the review and implementation of the Commission’s compensation plan.

● Separation and Retention – Facilitate the processing of employee separation, including approval of resignation/retirement/transfer, assistance in the clearance process, and facilitation of exit interviews.

● Rewards and Recognition – Design and manage the rewards and recognition programs to acknowledge and incentivize outstanding employee performance and contributions.

● GAD Plan Development and Implementation – Develop and implement the Commission’s Gender and Development (GAD) Plan, including related programs, projects, and activities to promote gender equality and inclusivity within the organization.

● Advocacy and Employee Support – Coordinate with other HR units in advocating for employee rights and well-being, providing support and resources for employee issues, and ensuring a safe, inclusive, and equitable workplace environment.

Organizational Development Division

The Organizational Development Division (ODD) serves as an entity within the Commission, dedicated to advancing operational excellence through a systematic approach that seamlessly integrates Knowledge Management (KM), Performance Management (PM), and Internal Communication (IC) into the fabric of the organization. The Division focuses on cultivating an infrastructure for the effective management of organizational knowledge, ensuring that critical information and exemplary practices are documented, easily accessible, and shared across all levels of the Commission. Doing so promotes a culture of knowledge sharing and adaptability, allowing employees to benefit from historical successes and lessons learned.

In alignment with the Commission’s strategic goals, the division places a strong emphasis on enhancing employee performance. It implements comprehensive systems and frameworks designed to foster continuous improvement and accountability among staff members. By establishing clearly defined performance metrics, along with tailored support and training programs, the Division empowers employees to understand their unique roles in contributing to the Commission’s broader objectives. This strategic alignment not only drives individual excellence but also ensures that every team member understands how their efforts directly influence the Commission’s overall mission.

Moreover, the ODD is deeply committed to nurturing a culture characterized by transparency, collaboration, and active participation. By deploying effective internal communication strategies, it guarantees that information flows seamlessly across various departments and levels of the organization. This open exchange of ideas and updates encourages teamwork, dispels silos, and strengthens collaboration, ensuring that all employees share a common understanding of the Commission’s aims and initiatives.

Moreover, the ODD is deeply committed to nurturing a culture characterized by transparency, collaboration, and active participation. By deploying effective internal communication strategies, it guarantees that information flows seamlessly across various departments and levels of the organization. This open exchange of ideas and updates encourages teamwork, dispels silos, and strengthens collaboration, ensuring that all employees share a common understanding of the Commission’s aims and initiatives.

Ultimately, the ODD acts as an essential connector within the organization, promoting a cohesive and synchronized working environment that not only drives the Commission’s mission forward but also enhances employee engagement and satisfaction. By integrating these vital components, the Division reinforces its role as a cornerstone of operational success and organizational growth.

Knowledge Management Unit

The Knowledge Management (KM) Unit plays a crucial role in fostering an environment where knowledge is systematically created, captured, organized, and shared across teams. This process is vital for enabling informed decision-making, promoting knowledge-sharing, and collaboration throughout the organization.

Key functions of the KM Unit include:

● Development of a Development of a Centralized Knowledge Repository: The KM Unit is responsible for developing and managing a comprehensive knowledge repository that is readilyreadily accessible to all employees. This repository serves as a valuable resource, enabling staff to timely and easily timely and easily retrieve the information they need to perform their roles effectively.

● Documentation of Critical Knowledge: The KM Unit actively documents and disseminates essential organizational knowledge, which encompasses good practices, lessons learned, and key insights. This ensures that valuable experiences and information are preserved, preventing them from being lost and enabling them to be leveraged for future initiatives.

● Knowledge-Sharing Initiatives: To promote a culture of collaboration, the KM Unit conducts knowledge-sharing sessions and uploads, organizes, and maintains knowledge products in the knowledge repository that is designed to facilitate the transfer and use of knowledge among colleagues, allowing for the exchange of practices, ideas, and experiences that enrich the organization.

● Integration of KM Practices: The KM Unit works to seamlessly integrate knowledge management practices into the Commission’s workflows. This integration enhances employee productivity and supports operational effectiveness, ensuring that knowledge is embedded in daily activities and decision-making processes.

Aligned with the Commission’s goals, through the ICTD’s KM-based digitalization framework, the KM Unit not only preserves and enhances the organization’s knowledge base but also empowers employees to utilize that knowledge in their work, fostering a culture of knowledge-sharing, collaboration, and continuous improvement.

Performance Management Unit

The PM Unit is integral to the Commission’s operational success, ensuring the comprehensive implementation of the Strategic Performance Management System (SPMS). This system is designed to meticulously align individual and team performance with the broader organizational objectives.

The key functions of the PM Unit are as follows:

● Facilitation of Performance Measure Development: The PM Unit spearheads the collaborative development of both individual and division-specific performance measures. These measures are carefully crafted to directly correlate with the Commission’s strategic goals, ensuring that every employee understands the significance of their contributions. This process often involves workshops and consultations, where input from various stakeholders is gathered to create a robust framework for assessing performance.

● Systematic Monitoring and Evaluation of Employee Performance and Competency: The PM Unit is charged with the crucial responsibility of continually monitoring and evaluating employee performance. This involves implementing a structured review system that guarantees timely assessments are conducted regularly. The evaluations not only focus on outcomes but also assesses the competencies required to lead to those outcomes. Comprehensive feedback is provided to employees, fostering personal and professional growth while maintaining high standards for performance across the organization.

● Identification of Performance and Competency Gaps: In a proactive approach, the PM Unit identifies performance and competency gaps by analyzing evaluation results and performance data. Once gaps are recognized, the Unit collaborates with employees to create Individual Development Plans that link these deficiencies to tailored training and development initiatives. This targeted support is designed to equip employees with the necessary skills and knowledge to improve their performance and meet the expectations set by the Commission.

● Development of Recognition and Reward Mechanisms: To nurture a culture steeped in excellence and accountability, the PM Unit designs and implements mechanisms specifically aimed at recognizing and rewarding high-performing and high-potential employees that drive organizational success by delivering exceptional results and demonstrating the capacity for future leadership. This may include formal awards, recognition events, and incentive programs that highlight individual achievements and contributions. By aligning rewards and recognition with measurable achievements, the PM Unit not only boosts employee morale by acknowledging excellence, but also motivates the entire workforce to strive for high performance and continuous improvement.

● Implementation of the ESPMS Guidelines: The PM Unit plays a key role in implementing the SEC ESPMS Policy by providing guidance on ESPMS directives to ensure alignment with organizational goals and for SEC-PMT decisions. It oversees penalties for non-compliance, such as late or failed D/IPECAR submissions, and handles appeals from employees regarding sanctions or performance ratings.

Through these detailed functions, the PM Unit plays a pivotal role in enhancing both individual and organizational performance, fostering an environment where employees are empowered, recognized, and continuously developing their capabilities in alignment with the Commission’s strategic vision.

Internal Communications Unit

The Internal Communication (IC) Unit serves a crucial role in promoting transparency, encouraging participation, and enhancing collaboration across the organization. This is achieved through the careful creation, dissemination, and management of strategic communication materials that align closely with the objectives of Knowledge Management (KM) and Project Management (PM) initiatives.

The IC Unit’s core functions can be outlined as follows:

● Development and Implementation of Comprehensive Communication Strategies: The IC Unit is tasked with designing and executing cohesive internal communication strategies that resonate with the organization’s overall mission, vision, and goals. This process involves analyzing the current communication landscape within the organization, identifying the needs of various stakeholders, and crafting tailored messaging that aligns with key organizational priorities. The strategies aim not only to inform but also to engage employees on a deeper level, ensuring they are aware of and invested in the organization’s strategic direction.

● Timely Delivery of Updates, Announcements, and Critical Information: A fundamental responsibility of the IC Unit is the swift and effective dissemination of important updates, policy shifts, and vital announcements. To accomplish this, the unit employs a variety of communication channels, such as email newsletters, intranet postings, team meetings, and town halls. By utilizing these diverse platforms, the IC Unit ensures that critical information reaches every employee in a manner that is convenient and accessible, fostering an environment where everyone feels informed and included.

● Organizing Robust Feedback Mechanisms: To evaluate the impact and effectiveness of its internal communication initiatives, the IC Unit implements a range of feedback mechanisms. These tools may include anonymous surveys, structured focus groups, and casual check-ins, providing employees with opportunities to share their insights, experiences, and constructive feedback regarding internal communication practices. By actively soliciting and incorporating employee input, the IC Unit can continuously refine its strategies and ensure they meet the evolving needs of the workforce.

● Supporting Change Management Initiatives: The IC Unit plays an essential role in facilitating change management efforts by keeping employees informed, engaged, and aligned with the organization’s strategic objectives during times of transition. This involves delivering pertinent information and resources that help employees comprehend the reasons behind changes, understand their implications, and adapt accordingly. The unit also promotes a culture of inclusivity and support, enabling employees to feel valued and empowered as they navigate through organizational changes.

Through these comprehensive functions, the IC Unit not only reinforces transparency and effectiveness in communication but also cultivates a collaborative environment where all employees feel connected, valued, and heard. This ultimately contributes to the organization’s overall success and strengthens its capacity to achieve its strategic goals.

Learning and Development Division

The Learning and Development Division of the Human Resources Department is in charge of the four key phases of the learning and development (L&D) cycle—assessment, design, implementation, and evaluation—ensuring the strategic alignment of the SEC’s L&D initiatives with organizational goals. It addresses workforce competency needs across all levels through competency-based training, scholarships, and learning and development interventions (LDIs). The Division leads the design, monitoring, and implementation of policies, programs, and initiatives to develop the organization’s human capital, supports succession planning initiatives, applies robust evaluation methodologies to measure return on investment (ROI) and learning transfer, and fosters a culture of continuous learning and professional development. The Division operates through two key functional units: the Learning Strategy and Analytics Unit and the Learning Design and Implementation Unit.

Learning Strategy and Analytics Unit

● Conduct Learning Needs Analysis (LNA) to identify organizational and individual competency needs;

● Develop, implement, and review policies ensuring compliance with relevant laws and other issuances from regulatory agencies;

● Create and recommend digital innovations to automate and optimize L&D processes, including monitoring and evaluation (M&E);

● Analyze learning outcomes and provide actionable insights for policy refinement and program improvement;

● Acts as the SEC Personnel Development Committee (SEC-PDC) Secretariat; and

● Monitor learning transfer and impact across the SEC workforce.

Learning Design and Implementation Unit

● Design competency-based 1) staff development, 2) technical or highly specialized, and 3) leadership in-house LDIs;

● Develop and deliver training using various modalities, such as in-person workshops, e-learning, and blended approaches;

● Manage partnerships with internal and external resource persons, learning service providers (LSP), and consultants;

● Ensure the quality and relevance of L&D content through regular reviews and updates; and

● Innovate L&D methodologies by leveraging emerging technologies and adult learning principles.

Department/Division

Charter

Management Services Department

The Management Services Department is responsible for developing strategies, policies, and programs and implementing the operational activities on procurement and contract management, facilities maintenance, safety and security of the building and personnel at the head office and extension offices, including environment protection, transportation services, and disaster management to ensure that the organization and its facilities operate smoothly and efficiently while ensuring compliance to government laws and standards.

Supply Chain Division (SCD)

(formerly Procurement Division (PD)

The SCD is responsible for procurement planning and implementation of the procurement activities of the Commission including the management of supplies and contracts awarded in compliance with the implementation guidelines of the Commission and government laws.

Procurement Unit

● Plans activities and provides technical assistance to departments/ offices in the preparation of Project Procurement Management Plans (PPMPs).

● Monitors procurement activities and milestones for proper reporting including transmission of procurement related documents to Commission on Audit (COA) pertinent to the conduct of audit.

Procurement Planning and Contracts Unit

● Manages the post-award activities for awarded contracts for goods, consulting services and infrastructure projects and assists end-users in monitoring the implementation of such contracts.

● Assists in the processing of billing for payment of procured items in coordination with the end-users and FMD.

Supplies Management Unit

● Handles procurement, maintenance and use of supplies and assets, including inventory and disposal.

General Services Division (GSD)

The GSD is responsible for formulating policies, plans and programs related to safety, security, maintenance and aesthetics of the Head Office building and Extension offices, environment protection, disaster preparedness and other general administrative services and ensures its effective implementation and compliance with government regulations and standards.

Facilities Management Unit

● Develops, recommends and administer plans and measures on maintenance, repairs and aesthetics of the Head Office building, including maintenance of the Extension Offices.

● Prepares, designs, estimates, and job orders for necessary construction, maintenance, renovation and repair of facilities, etc.

● Supervises implementation of contracted-out services related to maintenance and repair, housekeeping, engineering, design, and construction.

● Ensures implementation of the national building code and other related laws, codes and standards related to architecture and engineering.

Safety, Security, and Environment Unit

● Develops and implements a comprehensive plan for promoting, maintaining, and improving standards on safety, security, environmental and pollution control.

● Promotes a safe work environment to employees by implementing, monitoring, and evaluating safety, security, and environmental protection policies, conducting risk assessments, establishing controls and measures, and coordinating safety and protection practices with disaster and emergency response teams.

● Ensures compliance of offices to mandated environmental safety and pollution control standards.

● Develops and implements policies and mitigating measures through programs and activities that promote business continuity and disaster preparedness.

● Organizes disaster risk reduction and management activities in collaboration with relevant work units and a network of private associations, NDRRMC and other national and local law enforcement agencies.

● Promotes general education, awareness and training to enhance knowledge and capability relating to the actions to be taken to ensure business continuity and disaster preparedness.

Fleet and Print Operating Unit

● Administers and monitors maintenance and repairs of company vehicles and all related documentations.

● Supervises, monitors and evaluates activities pertaining to management of motor vehicles for messengerial works.

Asset Management Division

● Asset Inventory and Tracking, maintain an accurate and comprehensive inventory of Commission infrastructures, buildings, infrastructure, and equipment.

● Asset Utilization Promote the effective and efficient use of the Commission assets to maximize their value and benefit to the public.

● Asset Maintenance and Preservation Ensure that all Commission assets are properly maintained and preserved to extend their useful life and minimize costs.

● Policy Formulation Assist in the development and implementation of policies and guidelines related to asset management.

● Capacity Building Provide technical assistance on asset management practices.

● Data Collection and Analysis Gather and analyze data on Commission assets to inform decision-making and improve asset management practices.

● Monitoring and Evaluation Regularly monitor and evaluate the performance of asset management programs and initiatives.

● Coordination and Collaboration Work with other government agencies and stakeholders to ensure effective asset management across the government.

Department/Division

Charter

External Affairs Department

The External Affairs Department (EAD) fosters linkages, relationships and engagements between the Commission and its stakeholders, including customers, investors in the capital market, borrowers of lending and financing companies, foreign counterparts, relevant industry associations, and other government agencies. It harnesses such linkages, relationships and engagements to help the Commission develop, implement or adopt inclusive and evidence-driven policies, customer-centric services and processes, responsive public assistance mechanisms and global best practices across the organization.

Specifically, the EAD shall, among others:

• Pursue and strengthen the Commission’s international relations and agenda;

• Develop and implement strategies and action plans to meet the Commission’s international commitments and facilitate its engagements;

• Recommend policies and guidelines on the Commission’s international relations;

• Promote the Commission’s reputation and visibility abroad;

• Provide protocol, civic, social, and support services to the Commission, and manage the Commission’s social functions and activities;

• Lead the development and systematic implementation of the Commission’s investor education program to promote financial literacy, efficient capital formation, and broad investor participation;

• Establish and reinforce positive and strong partnership and collaboration with national government agencies, government financial institutions, local government units, cooperatives, the academe, non-government organizations, civil society groups and the like to promote investor education and encourage active participation in the Commission’s advocacies;

• Produce and disseminate, in coordination with the relevant Departments and Offices, information, education and communication (IEC) materials concerning investor education and financial literacy, including training modules and online tools that may help guide the public in making informed investment and other financial decisions;

• Conduct research on investor demographics, knowledge, attitude, behaviors, preferences and other matters necessary in developing and improving the Commission’s investor education program, including the development and maintenance of a comprehensive database that allows for the creation of investment heatmaps, among others;

• Lead in providing necessary assistance to the public regarding company registration, submission of reportorial requirements, securities registration, transaction payments, filing of complaints and other processes and services of the Commission, through an omnichannel frontline customer service;

• Address public concerns and complaints raised through various channels, and ensure timely resolution of such concerns and complaints;

• Develop well-documented knowledge base, which shall include information about the Commission’s services and the corresponding requirements and processes, in various formats and media;

• Collect, process and analyze customer feedback and other data necessary to identify bottlenecks and other factors affecting customer experience, address them and ultimately improve overall customer satisfaction.

International Affairs and Protocol Division (IAPD)

• Pursue and strengthen the Commission’s international relations and agenda;

• Recommend policies and guidelines on international relations;

• Manage international affairs (non-training related) of SEC Top management, officials, and employees;

• Develop plans and implements strategies to achieve the Commission’s targets in the international arena;

• Coordinate with concerned departments/offices within and outside the Commission in establishing and implementing effective public relations and marketing strategies for international partners and stakeholders;

• Promote the Commission’s reputation and visibility abroad;

• Provide protocol, civic, social, and support services, including frontline services, airport, and liaison assistance, and manage the Commission’s social functions and activities, which affect the relations of the Commission with the general public or specific audiences;

• Perform such other functions as may be assigned.

Strategic Partnership and Advocacy Division (SPAD)

• Lead the development and systematic implementation of the Commission’s investor education program to promote financial literacy, efficient capital formation, and broad investor participation.

• Establish and reinforce positive and strong partnership and collaboration with national government agencies, government financial institutions, local government units, cooperatives, the academe, non-government organizations, civil society groups and the like to promote investor education and encourage active participation in the Commission’s advocacies.

• Produce and disseminate, in coordination with the relevant Departments and Offices, information, education and communication (IEC) materials concerning investor education and financial literacy, including training modules and online tools that may help guide the public in making informed investment and other financial decisions.

• Measure and evaluate, as well as develop methods for measuring and evaluating, the efficacy, effectiveness and impact of the investor education and advocacy activities of the Commission, including its multimedia IEC materials.

• Educate the public on financial matters to increase their awareness on investments through the issuance of guidelines or bulletins covering investment opportunities, investor guidance, and other relevant SEC advocacies, in coordination with the relevant Departments and Offices.

• Answer general inquiries and other correspondences concerning investments and related financial products;

• Conduct internal and external investment education, trainings and advocacy programs, in coordination with the relevant Departments and Offices.

• Lead the annual celebration of Investor Protection Week, pursuant to Presidential Proclamation No. 846, Series of 2019, and the World Investor Week spearheaded by the International Organizations of Securities Commissions (IOSCO).

• Conduct research on investor demographics, knowledge, attitude, behaviors, preferences and other matters necessary in developing and improving the Commission’s investor education program, including the development and maintenance of a comprehensive database that allows for the creation of investment heatmaps, among others.

Stakeholders Management Division (SMD)

• Lead in providing necessary assistance to the public regarding company registration, submission of reportorial requirements, securities registration, transaction payments, filing of complaints and other processes and services of the Commission.

• Address public concerns and complaints raised through various channels such as but not limited to the Civil Service Commission’s Contact Center ng Bayan, and the Office of the President’s Citizen Complaints Center, and ensure timely resolution of such concerns and complaints.

• Provide omnichannel frontline customer service, including hotline services, inbound and outbound calls, as well as email, chat, voice over IP and website support.

• Develop well-documented knowledge base, which shall include information about the Commission’s services and the corresponding requirements and processes, in various formats and media such as Frequently Asked Questions, flowcharts, checklists and matrices.

• Collect, process and analyze customer feedback and other data necessary to identify bottlenecks and other factors affecting customer experience, address them and ultimately improve overall customer satisfaction.

• Identify, develop, adopt and monitor key performance indicators to measure and evaluate the effectiveness of the Commission’s customer service.

• Lead in promoting customer centricity in the Commission through timely cascading of new or changes in requirements and processes to all stakeholders, including the Commission’s employees.

• Lead the various units of the Commission in ensuring timely compliance with the requirements of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

• Serve as Secretariat of the Commission’s Committee on Anti-Red Tape, pursuant to Republic Act No. 11032.

• Support the investor education programs of the Commission.